Terms of service

Dermiology Aesthetics Clinic

Terms and Conditions
Aesthetic & Medical Clinic

Address: 88 Leicester Road, LE12 7AN
Contact: Manik Kumar
Email: dermiologyclinic@outlook.com


1. Introduction

These Terms and Conditions govern the provision of services by Dermiology Aesthetics Clinic

 (“we”, “us”, or “our”).

By booking a consultation, treatment, or using our services, you (“client”, “you”) agree to be bound by these Terms.

2. About Our Services

Dermiology Aesthetics Clinic

is a medical aesthetics clinic providing:

  • Non-surgical aesthetic treatments

  • Skin and rejuvenation procedures

  • Medical-grade consultations and treatments

  • Wellness Treatments

  • Doctor Services

All treatments are:

  • Carried out by qualified professionals under medical supervision

  • Subject to clinical assessment and suitability

  • Delivered in line with UK professional standards

Treatment outcomes vary and no guarantees are provided. 3



3. Eligibility for Treatment

To receive treatment, you must:

  • Be 18 years or older

  • Provide accurate and complete medical information

  • Disclose all medications, allergies, and health conditions

We reserve the right to:

  • Decline or postpone treatment

  • Request GP or specialist clearance where required

Failure to disclose relevant information may affect safety and outcome.



4. Consultations

  • A consultation is mandatory prior to treatment

  • Consultation does not guarantee treatment

  • Clinical decisions are made solely by the practitioner

A consultation ensures:

  • Suitability for treatment

  • Understanding of risks and alternatives

  • Informed consent

Doctor-led clinics are required to ensure patients understand risks and options before proceeding. 4



5. Bookings and Payments

  • A booking fee or deposit may be required to secure an appointment

  • Deposits are deducted from treatment where applicable

  • Full payment is due on the day of treatment unless otherwise agreed

Deposits are used to protect clinical time and reduce missed appointments. 5



6. Cancellation and Rescheduling Policy

  • A minimum of 48 hours’ notice is required

  • Late cancellations or no-shows may result in:

    • Loss of deposit

    • Cancellation fees

    • Forfeiture of treatment sessions

Repeated cancellations may result in refusal of future bookings.

Late cancellations and missed appointments impact clinic operations and availability. 6



7. Refund Policy

  • All treatments are non-refundable once performed

  • Deposits are non-refundable

  • Refunds are only considered in exceptional medical circumstances

Due to the personalised nature of aesthetic treatments:

  • Results vary

  • Dissatisfaction alone does not qualify for a refund 7



8. Treatment Risks and Results

You acknowledge that:

  • All treatments carry inherent risks

  • Results will vary based on individual factors

  • Multiple sessions may be required

You agree that:

  • You have been informed of risks and alternatives

  • You have had the opportunity to ask questions



9. Patient Responsibilities

You agree to:

  • Provide accurate medical information

  • Follow all pre-treatment and aftercare instructions

  • Inform the clinic of any adverse reactions

Failure to follow aftercare guidance may affect results and safety.



10. Appointment Attendance

  • Please arrive on time

  • Late arrival may result in:

    • Reduced treatment time

    • Cancellation of appointment

    • Loss of deposit

We may reschedule appointments due to clinical priorities when necessary.



11. Practitioner Allocation

  • Treatments may be provided by any qualified practitioner

  • While preferences may be considered, continuity is not guaranteed

Changes in practitioner are not grounds for refund or cancellation. 8



12. Right to Refuse Treatment

We reserve the right to refuse or discontinue treatment where:

  • It is not clinically appropriate

  • It is unsafe to proceed

  • Patient expectations are unrealistic

This ensures patient safety and professional standards.



13. Medical Emergencies and Adverse Reactions

  • You must contact the clinic immediately if complications occur

  • Follow-up or review appointments may be offered

Further treatments or corrective procedures may incur additional costs.



14. Data Protection & Confidentiality

  • All personal and medical data is handled in accordance with UK GDPR

  • Information is treated as confidential

  • Data will not be shared without consent unless legally required



15. Photography and Marketing

  • Clinical photographs may be taken for medical records

  • Marketing use requires separate written consent

  • You may withdraw consent at any time (where possible)



16. Complaints Procedure

If you are dissatisfied:

  1. Contact the clinic directly

  2. Attend a review appointment where appropriate

  3. Submit a formal complaint via email: dermiologyclinic@outlook.com

We aim to resolve all complaints fairly and promptly.



17. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses

  • We are not responsible for outcomes affected by:

    • Undisclosed medical conditions

    • Failure to follow aftercare advice

Nothing excludes liability for:

  • Death or personal injury caused by negligence 2



18. Amendments to Terms

We reserve the right to update these Terms at any time.
The latest version will always be available upon request or via our website.


19. Treatment-Specific Terms & Conditions

19.1 Anti-Wrinkle Injections (Botulinum Toxin / “Botox”)

  • Anti-wrinkle treatments are prescription-only medications and may only be administered following a consultation and prescription by a qualified prescriber.

  • Results typically develop over several days and may vary between individuals.

  • A review appointment may be offered 2–3 weeks post-treatment; any additional treatment (“top-up”) may incur additional charges unless otherwise stated.

  • Results are temporary and not guaranteed.

  • You acknowledge that:

    • Multiple treatments may be required

    • Side effects may include (but are not limited to): bruising, swelling, headache, asymmetry



19.2 Dermal Fillers

  • Dermal fillers are medical-grade products used to restore volume and contour.

  • Outcomes vary based on anatomy, lifestyle, and product used.

You acknowledge:

  • Results are not permanent and will gradually break down

  • Swelling, bruising, and asymmetry are common and temporary

  • In rare cases, complications (including vascular occlusion) may occur

The clinic will:

  • Provide appropriate aftercare

  • Offer emergency contact procedures where applicable

Any corrective treatment or dissolving may incur additional cost unless clinically indicated.



19.3 Platelet-Rich Plasma (PRP) Treatments

  • PRP involves using your own blood to promote skin or hair rejuvenation.

  • You acknowledge that:

    • Results are gradual and vary significantly

    • Multiple sessions are typically required

    • No outcome is guaranteed

You confirm:

  • You are not contraindicated (e.g. blood disorders, infections)

  • You understand the procedure, including blood drawing and re-injection

PRP is a regenerative treatment and should not be viewed as a substitute for medical treatment.



19.4 IV Drip Therapy / Vitamin Infusions

  • IV therapies are administered for wellness and supportive purposes

  • They are not a substitute for medical treatment or diagnosis

You acknowledge:

  • Effects vary between individuals

  • Benefits are not guaranteed

  • Possible side effects include:

    • Discomfort at injection site

    • Dizziness

    • Allergic reaction (rare)

You confirm:

  • Full disclosure of medical history

  • You are medically suitable for IV therapy

The clinician reserves the right to:

  • Decline treatment if deemed unsafe

  • Stop treatment at any point for safety reasons



19.5 General Treatment Disclaimer (Applies to All Treatments)

  • All aesthetic treatments are elective procedures

  • Results vary and depend on individual response

  • No guarantees can be made regarding:

    • Outcome

    • Longevity

    • Satisfaction

Patients must:

  • Follow all aftercare advice

  • Attend review appointments where recommended

Failure to follow guidance may impact outcomes and void any corrective support.


 “By proceeding with any treatment, you confirm that you have read, understood, and accepted the risks, benefits, and alternatives as explained during your consultation, and you agree to proceed under the clinical judgement of the practitioner.”


Dermiology Aesthetics Clinic – General Conditions 

1. Provision of Services

Dermiology Aesthetics Clinic reserves the right to refuse or decline treatment where it is deemed clinically inappropriate, unsafe, or not in the patient’s best interests. This includes situations where:

  • A suitable medical consultation has not been completed;

  • Informed consent cannot be obtained; or

  • The patient does not meet treatment suitability criteria.

All treatments are subject to clinical assessment, practitioner discretion, and compliance with UK medical and aesthetic regulations, including requirements for face-to-face consultations for prescription-only treatments where applicable. 1



2. Patient Information, Consent & Data Handling

By engaging with our services, you acknowledge that:

  • You will provide accurate and complete medical and personal information;

  • You understand that aesthetic treatments carry risks, which will be explained during consultation in line with UK consent standards (e.g. Montgomery principles);

  • You will provide explicit, informed consent prior to treatment.

All personal data, including medical records and images (e.g. before-and-after photographs), will be processed in accordance with:

  • UK GDPR and Data Protection Act 2018;

  • ICO guidance on handling special category (health) data. 2

Where applicable:

  • Separate consent will be obtained for marketing, photography, and CCTV usage;

  • CCTV is operated in compliance with ICO requirements, including signage and lawful use. 3



3. Use of Images, Marketing & Advertising

Any use of patient images, testimonials, or treatment results:

  • Will only occur with explicit written consent, which may be withdrawn at any time;

  • Will comply with ASA (Advertising Standards Authority) and CAP Code rules, including:

    • No misleading or exaggerated claims;

    • No guaranteed results;

    • No targeting of under-18s for cosmetic procedures;

    • No advertising of prescription-only medicines (e.g. Botox). 45



4. Pricing & Service Modifications

  • All treatment prices are clearly displayed and include all mandatory costs in line with UK consumer protection law (no hidden fees). 6

  • Prices may be updated from time to time; however, confirmed bookings will be honoured at the agreed rate.

  • We reserve the right to amend, suspend, or discontinue services where clinically necessary or due to regulatory changes.



5. Payment Terms

  • Payment is required in full on the day of treatment unless otherwise agreed.

  • Deposits may be required to secure appointments and may be non-refundable in accordance with clinic cancellation policy.

  • Any underpayment or pricing error may be corrected, and the outstanding balance will remain payable.



6. Licensing, Compliance & Practitioner Standards

Dermiology Aesthetics Clinic operates in line with current and emerging UK regulatory frameworks, including:

  • Government licensing requirements for non-surgical cosmetic procedures;

  • Local authority licensing standards;

  • Use of appropriately trained and qualified practitioners;

  • Compliance with infection control, safety, and insurance requirements. 7

Where treatments involve prescription-only medicines:

  • These will only be prescribed following a face-to-face consultation with a qualified prescriber.



7. Promotions & Offers

Promotions:

  • Apply only to selected treatments and are subject to availability;

  • Must be booked within the promotional period;

  • Cannot be combined with other offers unless explicitly stated.

All promotions comply with UK advertising and consumer law, including:

  • No misleading discounts or “drip pricing”;

  • Transparent terms and conditions;

  • Genuine representation of value. 6



8. Limitation of Liability

Nothing in these Terms excludes or limits liability where it is unlawful to do so, including liability for:

  • Death or personal injury caused by negligence;

  • Fraud or fraudulent misrepresentation.

Subject to the above:

  • The clinic shall not be liable for indirect or consequential losses;

  • Liability is limited to the value of the treatment provided, where legally permitted.

All limitation clauses are subject to:

  • Consumer Rights Act 2015; and

  • Unfair Contract Terms Act 1977, ensuring fairness and reasonableness. 8



9. Consumer Rights & Fair Use

Nothing in these Terms affects your statutory rights under UK law, including:

  • The right to services performed with reasonable care and skill;

  • The right to clear and transparent information before booking.

Under the Digital Markets, Competition and Consumers Act 2024, we ensure:

  • Transparent pricing;

  • No misleading practices;

  • Fair and balanced contract terms. 9



10. Changes to Terms

We reserve the right to update these Terms to reflect:

  • Changes in legislation;

  • Regulatory updates within the aesthetics industry;

  • Operational or clinical improvements.

Updated Terms will be published on our website, and continued use of our services constitutes acceptance.



11. Entire Agreement

These Terms, alongside our Privacy Policy and Consent Forms, form the entire agreement between you and Dermiology Aesthetics Clinic and supersede all prior communications.